Warranty Policy Warranty Policy

At Sunshade, we are committed to delivering quality, durable outdoor products that our customers can rely on. All eligible umbrellas and umbrella-related products purchased through our store are covered by our limited 5-year warranty, providing added assurance with your purchase.

What Our Warranty Covers

This warranty applies to the following components under normal residential use:

• Umbrella frames and hardware

• Canopy fabric and stitching

• Accessories (such as rotating mechanisms, crank handles, or LED components)

If any of the above components are found to be defective in materials or workmanship within 5 years of the purchase date, we will repair or replace the defective parts at no cost to you (excluding any applicable shipping fees, if necessary).

What Is Not Covered

This warranty does not cover damage resulting from:

• Misuse, abuse, or improper installation or handling

• Neglect, including failure to close the umbrella during strong wind, rain, or storms

• Improper storage, such as storing the product when wet or without adequate cover

• Damage due to extreme weather events (e.g. high winds, hail, or cyclones)

• Unauthorised repairs or modifications

• Commercial or non-residential use, unless otherwise agreed in writing

How to Make a Warranty Claim

To initiate a claim, please contact us at support@sunshade.us with the following:

• Your order number or proof of purchase

• A clear description of the issue

• Photos or videos showing the defect or damage

Once received, our customer service team will assess your claim within 2–5 business days and guide you through the next steps.

Warranty Period

The warranty is valid for 5 years from the date of original purchase.

Depending on the nature of the defect, we may choose to:

• Provide replacement parts

• Offer a replacement product (if a repair is not feasible)

• Issue a store credit (if the product is no longer available)

Shipping fees may apply for certain replacement parts depending on your location and the circumstances of the claim.

Limitations and Consumer Rights

This One-Year Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Nothing in this warranty excludes, restricts, or modifies any rights or remedies that cannot be excluded, restricted, or modified under applicable U.S. federal or state law.

To the fullest extent permitted by applicable law, this warranty constitutes the exclusive express warranty provided by Sunshade. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this One-Year Limited Warranty.

Some states do not allow limitations on how long an implied warranty lasts. Therefore, the above limitation may not apply to you.

Contact Us

For all warranty-related questions or to lodge a claim, please contact:

EVERBRIGHT TRADE LIMITED · RM 9042, 9/F, BLK B, Chung Mei Centre, 15–17 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong

Australia Warehouse Address:1400 General Way Unit A Rincon Georgia US 31326

Email: support@sunshade.us

Operating Hours: Monday to Friday, 11:00AM to 08:00PM （UTC-5)